imgImproving problem solving capabilities

The Challenge

With IT increasingly more pervasive and entwined in the operations of most organisations its management and evolution has become increasingly complex.Moreover, the fast paced and dynamic nature of business means that a premium is attached to speed and quality of response. How then can the IT department improve its performance and capabilities in solving problems for the business so it can unravel this complexity to enable it to react faster and more creatively to the support challenges and future business opportunities presented by technology?

The Topic

National Australia Bank (NAB) has long realised that the effective management of technology necessitates viewing challenges from different angles. In particular, problem solving could no longer be the province of just a few specialists and, unless more diversity of thinking could be introduced, NAB’s problem solving abilities would be constrained. NAB appreciated that the key to better performance was through diversifying teams and is committed to creating sustainable change for increasing diversity and inclusion in technology.

In this presentation, NAB Divisional CIO Core Banking Technology, Andrew Cresp, and NAB Divisional CIO Support Services Technology, Dayle Stevens, will outline why NAB is passionate about diversity and the difference it has made in their teams. They will discuss the journey they have been on, including the approaches they have taken, what worked and didn’t work, and the challenges faced along the way.

The Presenters

Both Andrew Cresp and Dayle Stevens have extensive experience in IT leadership. As Divisional CIOs at NAB they lead teams of over 1000 people in the development and operations of technology that enables their customers and colleagues. The intensity of their work has given them a heightened focus on the importance of improving the problem solving capabilities of their teams.

The Hindsight Forum looks forward to your participation in this upcoming session

Peter Hind
Executive Director: The HindSight Forum
Tel: 0407-202834

imgVenue Information


  • When: October 19th,Thursday
  • Time: 7:30 to 10:00 am
  • Where:
    RACV Club Presidents Room,Level One,501 Bourke St, Melbourne


  • When: October 20th,Friday
  • Time: 7:30 to 10:00 am
  • Where:
    Hilton Hotel,Level 2, Rooms 3 & 4 488 George St Sydney


Any three members of your organisation can attend either the Sydney or Melbourne. To register please click on the following link:

If you are unable to attend or do not plan to send delegates please send an email to: and we will forward the summary document of the session to you approximate 12 weeks after the event.

For catering and seating purposes please RSVP by Monday October 16th

register now